Support Ticketing System Outage

Incident Report for eXpurgate Cloud

Resolved

This incident has been resolved.

Posted Sep 16, 2026 - 18:13 CEST

Identified

Our support ticketing system is currently unavailable due to an outage at our service provider.

Due to this outage responses to support inquiries to classify-support@halon.io and the handling of false positive reports via unblock@spamlab.biz will be delayed.

Posted Sep 16, 2026 - 13:37 CEST

This incident affected: Detection Services (Detection) and Technical Support (Support Contact Email).